FAQs
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How should I store your products?
Store in a cool, dry place away from direct sunlight to maintain the integrity of the ingredients.
What are the benefits of essential oils?
Essential oils can promote relaxation, boost mood, and support overall well-being.
GENERAL
Are your products handmade?
Yes, all our products are lovingly handmade in small batches to ensure quality and care.
Do your products contain synthetic fragrances?
No, we only use pure, natural essential oils in our blends.
How long do the products last?
When stored properly, our products typically have a shelf life of 12 months.
Where are you located?
We are located in Mackay, QLD.
When can I expect my order?
Orders are typically processed within 1–3 business days. Shipping times vary based on your location, but most orders arrive within 5–10 business days. You will receive a tracking number once your order has been dispatched.
Help!?
Email us at hello@thekollectiveco.co.
MIST
Can I use the sprays in my home?
Absolutely! Our sprays are perfect for creating a calming or energizing environment in any space.
ROLLER BALLS
How do I use the roller balls?
Apply to pulse points like wrists, temples, or behind the ears for best results.